UPSRTC to set up 24x7 helpline, invites proposals

LUCKNOW NEWS
UPSRTC to set up 24x7 helpline, invites proposals
The help-line number will be on ‘auto record’ mode and all the calls received (in-bound) on the dedicated help-line number will be duly recorded and converted into a verbatim transcript. All verbatim transcripts along with audio recording will be shared with the client for necessary action on daily basis.
The helpline will be set up and operated by a private company. (Pic for representation)
The helpline will be set up and operated by a private company. (Pic for representation)
Published on Jul 04, 2022 01:13 AM IST
By
HT Correspondent
Lucknow: The Uttar Pradesh State Road Transport Corporation (UPSRTC) will set up a toll free 24x7 helpline for passengers to lodge their grievances pertaining to services offered by the corporation. The helpline will be set up and operated by a private company.

The UPSRTC, according to the people in the know of things, has issued request for proposal (RFP) to select a suitable agency to provide the service on the terms and conditions laid down in the biding documents.

“The agency that is selected will be required to provide end-to-end services of toll-free helpline support with the access to passengers willing to register or report their grievances with the UPSRTC,” an official said.

As per the RFP, the help-line number will be on ‘auto record’ mode and all the calls received (in-bound) on the dedicated help-line number will be duly recorded and converted to a verbatim transcript. All verbatim transcripts along with audio recording will be shared with the client for necessary action on daily basis.